velke's Privacy Policy
Your personal information is completely safe with us. Learn in detail how velke collects, stores, and protects your data in this policy.
Opening Statement
velke ("we", "us", or "the platform") operates an online betting and casino service for users in Bangladesh. This privacy policy explains what information is collected when you use our website velke.lat, how it is used, who it may be shared with, and what rights you have over your information.
By using our service, you are considered to have accepted the terms described in this privacy policy. If you use the service without reading this policy, you take on the risk of accepting all its provisions, so we ask that you read it in full.
This policy applies only to velke's own website and services. Third-party websites or services are governed by their own privacy policies.
What Information Is Collected
velke collects two types of information from users — information you provide directly and information collected automatically.
Information You Provide Directly
The following information is provided by you directly:
- Full name and username
- Date of birth (for age verification — our service is for users aged 21+ only)
- Mobile number (Bangladeshi number)
- Email address
- Mobile banking details (bKash, Nagad, Rocket, or Upay account number — for payment processing)
- Documents required for identity verification (national ID card or passport details)
- Messages and complaint details sent to customer support
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- The time and duration of your visits to the site
- Which pages you viewed and which games you played
- Transaction history (records of deposits and withdrawals)
- Information collected through cookies and similar tracking technologies
Purpose of Using Your Information
We use your information only for specific and legitimate purposes. Information is not collected or used for unnecessary reasons.
Account Management
Your information is used to create, verify, and manage your account. Age and identity verification are part of our security process.
Payment Processing
Your payment information is used to securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
Fraud Prevention
Information is analysed to ensure account security and to detect fraud, money laundering, and other irregular activity.
Customer Support
Our customer support team may use your account information to properly resolve any complaints or questions you have.
Service Improvement & Analytics
Aggregate data is analysed to improve the user experience and review platform performance. Individually identifiable information is never used in this analysis.
Communication & Notifications
Your contact information is used to send important account-related notifications (security alerts, transaction confirmations, policy changes). If you do not wish to receive promotional messages, simply let the support team know and they can be turned off.
Information Sharing & Disclosure
velke does not sell your personal information to third parties. However, sharing information may be necessary in certain specific circumstances.
Service Provider Partners
We work with trusted technology partners to operate our platform — such as payment processing providers, cloud hosting services, and security specialists. These partners are permitted to use information only for designated purposes and are bound by agreements consistent with this privacy policy.
Legal Obligations
We are required to disclose information when necessary to fulfil a court order, government directive, or applicable legal requirement. In such cases, we will disclose only the minimum information necessary.
Fraud & Security Threats
If a user is found to be involved in fraud, money laundering, or any other illegal activity, relevant information may be shared with the appropriate security authorities.
No Sale of Data
velke will never sell or rent your personal information to advertisers, marketers, or any other commercial third party. This is our commitment.
Cookies & Tracking Technologies
velke uses cookies and similar technologies to improve the user experience. A cookie is a small text file stored on your device.
Types of Cookies
- Essential Cookies: Required for the core functionality of the site — protecting login sessions, security verification. The site cannot function properly without these.
- Functionality Cookies: Used to remember your preferences and settings — such as language preference.
- Analytics Cookies: Collect aggregate statistics to understand which parts of the site are used most. You are not personally identified through this.
Cookie Controls
You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some parts of the site to not work correctly.
Data Security Measures
Ensuring the security of your personal information is velke's top priority. We have adopted industry-standard technical and organisational measures.
SSL Encryption
All data transfers are encrypted via TLS/SSL protocol, which keeps information protected from interception.
Secure Servers
User data is stored in secured data centres. Access is strictly controlled and only authorised personnel can gain entry.
Continuous Monitoring
Systems are monitored 24/7 to detect suspicious activity. Security incidents are responded to promptly.
Third-Party Security
While we are committed to maintaining the highest level of security, no method on the internet is 100% foolproof. Users also have a responsibility — use strong passwords, do not share your login details with others, and report any suspicious activity to us immediately.
Data Retention Period
We keep your information only for as long as it is necessary or legally required.
- Active Account: Information is retained for the entire duration that the account remains active.
- Closed Account: Even after an account is closed, information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention.
- Transaction Records: Records of financial transactions may need to be retained for an extended period. This falls under anti-money laundering (AML) regulations.
- Customer Support Messages: Customer support conversations are retained for a defined period to help improve the quality of support.
After the defined retention period, data is securely deleted or anonymised so that it can no longer be linked to any individual.
Your Rights
velke believes you should have full control over your information. Your rights are described in detail below:
Right to Access Your Information
You can request from us at any time what information we hold about you. Email our support team and we will provide that information.
Right to Correct Your Information
If any of your information is incorrect, you can request that it be corrected. Keeping accurate information is also important for the security of your account.
Right to Delete Your Information
You can request that your account be closed. However, due to legal obligations, some information may be retained for a defined period.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted — for example, during a dispute about the accuracy of that information.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time.
Protection of Minors
velke's service is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
Age is verified at the time of account registration. If we discover that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our service, please let our support team know. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
velke may update this privacy policy from time to time. Reasons for changes may include new services being launched, legal changes, or technical improvements to the platform.
If there are significant changes, we will send a notification to your registered email or mobile number. Continued use of the site after a change is made will be considered acceptance of the updated policy.
If you would like a copy of a previous version, contact our support team and we will be able to provide it.
Related Documents
This privacy policy is linked to our other policies. See the pages below for the full picture:
- Terms & Conditions — The overall rules for using the service
- Responsible Gaming — Guidelines for safe and responsible gaming
- FAQ — Answers to common questions
Contact Us
If you have any questions about this privacy policy, want to make a request regarding your information, or wish to raise a concern, contact our support team.
We respect your privacy and are committed to properly answering any question you have. velke is always here for you.